Returns, Warranty & RMA Policy

Effective Date: July 2026

Our Commitment to Customer Satisfaction

At ElectroTech Global (“ElectroTech”, “we”, “our”, or “us”), customer satisfaction and product quality are fundamental to our business. We are committed to delivering authentic electronic components, responsive customer service, and efficient post-sales support.

This Returns, Warranty & Return Material Authorization (RMA) Policy outlines the procedures for requesting product returns, warranty claims, exchanges, and replacements.

By purchasing products from ElectroTech, customers agree to the terms described in this policy.

1. Return Authorization (RMA) Required

All product returns require prior written authorization from ElectroTech.

Before returning any product, customers must obtain a valid Return Material Authorization (RMA) number from their assigned Account Executive or Customer Service representative.

Returns received without an approved RMA number may be refused and returned to the sender.

2. Requesting an RMA

To request an RMA, customers should provide:

• Company name
• Customer contact information
• Purchase Order number
• ElectroTech Sales Order number
• Invoice number
• Manufacturer part number
• Quantity being returned
• Lot code or date code (if applicable)
• Serial number (if applicable)
• Detailed description of the issue
• Photographs of damaged products or packaging when available

Providing complete information helps expedite the evaluation process.

3. Return Eligibility

Products may be considered for return under the following circumstances:

• Product received damaged during shipment
• Incorrect product shipped
• Incorrect quantity shipped
• Manufacturing defect
• Verified operational failure
• ElectroTech shipping error

Return requests should generally be submitted within thirty (30) calendar days of product delivery unless otherwise agreed in writing.

Approval of a return is subject to inspection and compliance with this policy.

4. Products Not Eligible for Return

Unless required by applicable law or approved in writing, the following items are generally not eligible for return:

• Non-Cancellable / Non-Returnable (NCNR) products
• Factory special orders
• Custom configured products
• Programming services
• Cut tape products
• Opened moisture-sensitive devices
• Products damaged through misuse
• Products modified by the customer
• Products exposed to improper storage conditions
• Products purchased through clearance or liquidation sales

5. Non-Cancellable / Non-Returnable (NCNR) Orders

Certain products are designated as Non-Cancellable / Non-Returnable due to manufacturer policies or customer-specific procurement.

These products include, but are not limited to:

• Factory build-to-order products
• Customer-specific sourcing
• Allocated semiconductor inventory
• Custom packaging requirements
• Special manufacturer procurement

Once accepted by ElectroTech, NCNR orders cannot be cancelled, modified, or returned except where required by law.

6. Damaged Shipments

Customers should inspect all shipments immediately upon receipt.

If shipping damage is visible:

• Note the damage on the carrier delivery receipt.
• Photograph the package before opening.
• Photograph the damaged contents.
• Notify ElectroTech as soon as possible.

Failure to report visible shipping damage promptly may affect the ability to process carrier claims.

7. Incorrect Shipments

If an incorrect product or incorrect quantity is received, customers should notify ElectroTech within five (5) business days after delivery.

ElectroTech will work promptly to investigate the issue and provide an appropriate resolution.

8. Defective Products

Products believed to be defective may require evaluation before replacement or credit is approved.

Depending on the manufacturer and product type, returned products may be:

• Tested by ElectroTech
• Evaluated by the original manufacturer
• Submitted to an independent testing laboratory

Products determined to be fully functional may be returned to the customer.

9. Manufacturer Warranty

Many products distributed by ElectroTech are covered by the original manufacturer’s warranty.

Where applicable:

• Warranty coverage is provided by the manufacturer.
• Warranty duration varies by manufacturer.
• Warranty terms differ by product family.

ElectroTech will assist customers in coordinating warranty claims whenever possible.

10. ElectroTech Warranty

Unless otherwise stated in writing, ElectroTech does not provide an independent product performance warranty beyond verifying that products are supplied as ordered.

Any additional warranty programs offered by ElectroTech will be clearly identified in the applicable quotation, agreement, or purchase documentation.

11. Product Authenticity

ElectroTech is committed to supplying authentic electronic components obtained through qualified manufacturers, authorized distributors, and carefully evaluated global suppliers.

Our quality assurance practices may include:

• Visual inspection
• Packaging verification
• Documentation review
• Traceability verification
• Customer-requested third-party testing

Where specialized inspection or testing is requested, additional charges may apply.

12. Counterfeit Prevention

ElectroTech maintains procedures intended to reduce counterfeit risk throughout the sourcing process.

Products identified as potentially counterfeit will be immediately isolated pending investigation.

ElectroTech reserves the right to refuse shipment of products that fail authenticity verification.

13. Return Shipping Requirements

Returned products should be packaged carefully to prevent transportation damage.

Customers should:

• Use anti-static packaging where appropriate.
• Protect moisture-sensitive devices.
• Include the approved RMA documentation.
• Clearly display the RMA number on the outside of the package.

Products damaged during return shipment due to improper packaging may not qualify for credit or replacement.

14. Shipping Costs

Unless otherwise agreed:

• Customers are responsible for return shipping costs.
• ElectroTech will cover replacement shipment costs when the return results from an approved ElectroTech error or verified product defect.

Original shipping charges are generally non-refundable unless required by applicable law.

15. Restocking Fees

Approved returns of non-defective products may be subject to a restocking fee.

The standard restocking fee may be up to fifteen percent (15%) of the original purchase price.

Additional fees may apply if products require repackaging, inspection, or manufacturer processing.

16. Credit & Refund Processing

Once returned products are received and inspected, ElectroTech will determine the appropriate resolution.

Approved resolutions may include:

• Product replacement
• Product exchange
• Store credit
• Refund

Credits and refunds are generally processed using the original payment method unless otherwise agreed.

Processing times may vary depending on product evaluation and manufacturer involvement.

17. Customer Responsibilities

Customers are responsible for:

• Verifying product suitability before purchase.
• Confirming part numbers and specifications.
• Following manufacturer handling requirements.
• Proper storage of electronic components.
• Observing Electrostatic Discharge (ESD) handling procedures where applicable.

Failure to follow recommended handling practices may void eligibility for warranty consideration.

18. Limitation of Liability

To the maximum extent permitted by applicable law, ElectroTech shall not be liable for indirect, incidental, consequential, or special damages arising from product use, installation, or failure.

This includes, but is not limited to:

• Production downtime
• Lost profits
• Business interruption
• Equipment damage
• Loss of contracts
• Labor costs

ElectroTech’s maximum liability shall not exceed the original purchase price of the affected product.

19. Policy Updates

ElectroTech may revise this Returns, Warranty & RMA Policy periodically to reflect operational improvements, manufacturer requirements, legal obligations, or industry best practices.

The most current version will always be published on our website.

Contact Us

If you require assistance with a return, warranty inquiry, or RMA request, please contact your ElectroTech Account Executive or our Customer Service team before returning any product.

We appreciate your business and remain committed to providing dependable service, authentic electronic components, and responsive support throughout every stage of your procurement process.